After-Sales Support Case: Enhancing Client Marketing with Visual Assets

For many years, we have provided complete packaging solutions—including promotional leaflets, product stickers, laser labels, barcodes, and detailed labeling guides—allowing products to be delivered directly to retail stores without any additional processing.

With the introduction of proposal sheets featuring high-quality product photos and videos, several of our long-term partners—such as clients in Brazil, Spain and Singapore with whom we’ve worked for over 30 years—expressed interest in using these materials for marketing purposes. They found the visuals suitable for promotional use and requested original artwork files (with our logo removed) to adapt the designs for their own advertising.

As a trusted partner, we go beyond product development to offer real marketing support. Over the past year, we have strengthened our after-sales services to include:
- Providing editable design files for advertising materials.
- Supplying product images (5:4 format for Instagram) and promotional videos (16:9 format), with sizing adjustments available upon request.
- Helping clients save time on copywriting and visual design, enabling faster product launches to the market.

In addition, our official SNS—particularly Instagram—is specifically designed to serve as a reference tool for our clients when presenting to their end customers. Clients are welcome to refer to or reuse our SNS content for their own marketing purposes.

These services reflect our commitment to close, long-term partnerships—supporting not just production, but every step from proposal to promotion.

Successful Product Launch with Long-term Japanese Partner

We have been cooperating with this client for many years through seasonal product proposals and ongoing OEM production. Each year, our team creates a wide range of product concepts based on market trends and material innovation. We present these ideas in a comprehensive proposal deck — including mockups, key features, and suggested color schemes — designed to inspire new opportunities. The client selects items that best suit their local market and often requests modifications such as size adjustments, color changes, or packaging refinements. Once finalized, samples are produced for internal testing and review. Several of these co-developed items have successfully launched and become part of the client’s regular assortment. These SKUs are now produced on a repeat order basis and have delivered consistent sales performance.

Highlights of this collaboration:
● Annual proposal submission with visual mockups and specs.
● Co-development based on client feedback and OEM adjustments.
● Sample testing before launch to ensure local market fit.
● Stable, ongoing production for multiple products
● Builds long-term trust through collaborative development.

Through this collaboration, we've shown how creative proposals, flexible design adjustments, and close communication with our client can lead to product launches that are not only well-received in the market but also continue to generate stable, repeat orders over time.

Bridging Creativity and Manufacturing with 40 Years of Experience

Our largest Japanese client has a highly creative development team that consistently brings forward innovative and diverse product ideas. At times, some of these ideas involve concepts that fall outside our existing production experience. In such cases, our factory—backed by over 40 years of expertise in manufacturing PP files—plays a crucial role.

Our team of professionals carefully evaluates each concept, identifying potential issues in functionality, safety, or usability. Through thorough discussion and multiple rounds of adjustment, we help refine the designs to ensure they can be realistically produced without compromising user experience. This collaborative process ensures that even challenging ideas can be transformed into practical, market-ready products.